Shipping policy
Thank you for visiting Kuleana! Below you'll find all the information you need about our shipping process.
1. Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few additional days. We will notify you by email if there is a significant delay.
2. Shipping Rates & Delivery Estimates Shipping charges are calculated and displayed at checkout. Estimated delivery times are as follows:
- Standard Shipping (US): 5–10 business days
- Expedited Shipping (US): 2–5 business days
- International Shipping: 10–21 business days (varies by destination)
3. Shipment Confirmation & Order Tracking You will receive a shipment confirmation email with a tracking number once your order has shipped. Tracking information may take 24–48 hours to update.
4. International Shipping We ship to select international destinations. Please note that the recipient is responsible for any customs duties, taxes, or fees imposed by their country. Kuleana is not responsible for delays due to customs.
5. Damaged or Lost Packages Kuleana is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim. Save all packaging materials and damaged goods before filing a claim. If you need assistance, reach out to us at kuleana.store.
6. Incorrect Address Please ensure your shipping address is correct at checkout. Kuleana is not responsible for orders shipped to an incorrect address provided by the customer.
7. Contact Us For any shipping-related questions, please contact us at kuleana.store.