Refund policy
Thank you for shopping at Kuleana. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact us at [your email address] with your order number and reason for return.
Non-Returnable Items The following items are not eligible for return:
- Gift cards
- Sale or clearance items
- Items marked as final sale
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Exchanges If you received a damaged or defective item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Original shipping charges are non-refundable.
Contact Us If you have any questions about our return and refund policy, please contact us at:
- Email: customer@kuleana.store
- Website: kuleana.store